RETURN POLICY
At Aquamatic Cover Systems, we are committed to ensuring your satisfaction with
every purchase. If for any reason you are not completely satisfied with your order, we
offer a hassle-free return policy to make your shopping experience worry-free.
30-Day Return Policy:
We understand that circumstances may change, and you may need to return a product.
Therefore, we provide a 30-day window for returns from the date of delivery.
Eligibility Criteria:
To be eligible for a return, the item must be unused, in the same condition as received,
and in its original packaging. Items that are damaged, used, or not in their original
packaging may not be eligible for a refund or exchange. Pictures of the product must be
taken of items before its return shipment, if it is found to be ineligible for return, our
team will reach out for other options.
How to Initiate a Return:
To initiate a return, please follow these simple steps:
- Log in to your account on our website.
- Go to your order history and select the order containing the item you wish to
- return.
- Follow the instructions to request a return.
- Our customer support team will review your request and provide further
- instructions, including a return authorization if necessary.
Return Shipping:
Customers are responsible for return shipping costs unless the return is a result of our
error (e.g., incorrect or defective item). We recommend using a trackable shipping
method for returns to ensure your package reaches us safely.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or
rejection of your refund. If approved, your refund will be processed, and a credit will be
automatically applied to your original method of payment within a reasonable
timeframe.
Exchanges:
If you wish to exchange an item for a different size, color, or product, please follow the
return process, and then place a new order for the desired item on our website.
Non-Returnable Items:
Certain items, such as personalized or custom-made products.
Contact Information:
If you have any questions or concerns about our return policy, please contact our
customer support team at parts@aquamatic.com or (408) 846-9274.
Aquamatic Cover Systems reserves the right to update or modify this return policy at
any time without prior notice. Please review our policies periodically for any changes.
Refund Policy
At Aquamatic Cover Systems, we value your satisfaction and strive to provide
high-quality parts for your needs. If you are not completely satisfied with your purchase,
our refund policy ensures a straightforward process to address your concerns.
- Eligibility Criteria:
To be eligible for a refund, the following conditions must be met:
The item must be in its original condition, unused, and undamaged.
The return must be initiated within 30 days of the purchase date.
Proof of purchase, such as an order number or receipt, is required.
Refund Process:
To initiate a refund, please follow these steps:
Contact our customer support team at parts@aquamatic.com or (408) 846-9274
to inform them of your intention to return the item.
Once your request is approved, you will receive further instructions, including a
return authorization if necessary.
Pack the item securely, including any accessories or documentation that came
with the product.
Ship the item to the address provided by our customer support team.
Once we receive the returned item and verify its condition, we will process the
refund. - Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error,
such as receiving a defective or incorrect item. We recommend using a trackable
shipping method to ensure the safe return of the product. - Refund Timeframe:
Refunds will be processed within [number of days, e.g., 5 business days] of receiving the
returned item. The refund will be issued to the original payment method used during the
purchase. - Non-Refundable Items:
Certain items are non-refundable, including:
● Custom or personalized orders.
● Items damaged due to misuse or improper handling. - Exchanges:
If you wish to exchange a product for a different model or variant, please follow the
refund process outlined above and place a new order for the desired item on our
website. - Contact Information:
If you have any questions or concerns regarding our refund policy, please contact our
customer support team at parts@aquamatic.com or (408) 846-9274.
Aquamatic Cover Systems reserves the right to update or modify this refund policy at
any time without prior notice. Please review our policies periodically for any changes.
Warranty Policy
At Aquamatic Cover Systems, we stand behind the quality of our parts and are
committed to ensuring your satisfaction with every purchase. Our warranty policy is
designed to provide you with peace of mind and assurance in the reliability of our
products. - Standard Warranty Coverage:
All parts purchased from Aquamatic Cover Systems are covered by our standard
warranty. The warranty period can be specified on the link below, please read to
understand each individual warranty, as not all parts are the same. - Warranty Claim Process:
If you believe your part is experiencing issues covered by the warranty, please follow
these steps:
Contact our customer support team at parts@aquamatic.com or (408) 846-9274 to
report the issue and initiate the warranty claim process.
Provide proof of purchase, such as an order number or receipt.
Our customer support team will guide you through the necessary steps, which
may include providing additional information, returning the defective part, or
other relevant instructions. - Warranty Exclusions:
The warranty does not cover:
● Normal wear and tear.
● Damage caused by accidents, misuse, neglect, or improper installation.
● Parts that have been modified or repaired by unauthorized personnel.
● Compatibility issues with other non-Aquamatic Cover Systems products. - Warranty Remedies:
If a part covered by the warranty is found to be defective, Aquamatic Cover Systems will,
at its discretion:
● Repair the defective part.
● Replace the defective part with an equivalent or comparable part.
● Issue a refund for the purchase price of the defective part. - Extended Warranty Options:
For additional peace of mind, Aquamatic Cover Systems offers extended warranty
options on select products. Details and pricing for extended warranties can be found on
our website. - Contact Information:
If you have any questions or concerns regarding our warranty policy, please contact our
customer support team at parts@aquamatic.com or (408) 846-9274.
Aquamatic Cover Systems reserves the right to update or modify this warranty policy at
any time without prior notice. Please review our policies periodically for any changes.